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Can I change the username I sign in with?

Unfortunately, you're unable to change the username you have registered with.
If you have registered with your email address and now you changed e-mail address we recommend you to register a new user with your new e-mail address.
If you forget your account username you can click “Forgotten username?” and then enter your email address. You will receive an email with your username to your registered email address.

Is my personal data safe?

We use cookies to give you as a user a better experience using our web shop. Cookies are small text files that are used by many websites throughout the world. Cookies are created during your visit to our website and are placed on your hard drive by our servers. Our cookies contain no information about specific individuals.
Moreover, cookies placed by our servers can only be read again by us and not by any external website.

How do you use cookies on this site?

We use cookies to give you as a user a better experience using our web shop.
Cookies are small text files that are used by many websites throughout the world.
Cookies are created during your visit to our website and are placed on your hard drive by our servers.
Our cookies contain no information about specific individuals.
Moreover, cookies placed by our servers can only be read again by us and not by any external website.

How can I ensure no cookies will be saved on my computer?

For more information regarding cookies, you can visit www.allaboutcookies.org.
There you will find an explanation on how to delete cookies in your browser.
You can change your browser settings that cookies will be rejected. However, this will most likely result in certain functionalities of the webshop no longer working.
Please reach out to us via our contact form if you have more questions about cookies.

I am facing a technical issue. What should I do?

If you are facing issues while using the Linde Canada webshop, please contact our customer service via our online contact form.

What can I do if the webshop of Linde Canada is not working in my browser?

We recommend that you use the latest version of your favorite browser for security reasons. Always make sure you have the latest updates and patches installed. The Linde Canada web shop works best when the following browser versions are used:

  • Microsoft Edge - All versions
  • Internet Explorer - Version 11
  • Firefox - Version 50 and higher
  • Chrome - Version 50 and higher
  • Safari - Version 8 and higher
Apart from that, the webshop is 'responsive', meaning it can also be accessed via tablets and mobile phones. Even though the webshop also works in other browsers, functionality and display issues may occur. Please make sure Javascript is enabled in your browser settings.
If you want to know which browser version your are using, click on HELP in your browser menu (Linux and Windows). If you are using a Mac, please select ABOUT in the Apple menu.