To return an order contact Customer Services by calling 1·833·796·3800 and they will be able to advise you further.
The buyer may claim that delivered gas or dry ice is wrong, only if the buyer has announced this to Linde without delay after they noticed or should have noticed the defect. The complaint must contain a description of the defect.
If the buyer do not claim the refund within one (1) year of the delivery, they loses the right to claim the refund.
If the buyer requests a refund and there is no defect that Linde Canada is responsible for, Linde Canada is entitled to compensation for the work and costs that the complaint caused Linde Canada.
Please contact or Customer Care Team on 1·833·796·3800 and have your order reference number at hand.
Faulty items or cylinders should be returned to Linde. Please contact or Customer Care Team on 1-833-796-3800 and have your order reference number at hand or submit a claim via our contact form and we will contact you for furter details.
You can add the return cylinders to a new order or via your Cylinder balance report in My Account.
Simply add the return quantity for the item in question and proceed to checkout as a regular order.
