Gas order cut-off time: 2 pm.
Please note that we need to get your gas order before 2 pm on the business day before the delivery day.
Cut-off time Equipment and accessories 3:00 pm
Orders placed before 3 PM on a regular business day will be shipped the following business day.
Click on 'My Account' in the top navigation, then select on 'Orders & Deliveries'. You can search for a particular 'Your ref / PO' in the 'Search by' box. Or you can filter your search results by account, status, category, as well as by date. Once you have found the order you wish to download, click on the 'View documents' button. A popup will appear to show you details of that document. Click on the document number that you wish to view, and that document will open for you.
Industrial gas cylinder delivery
Linde use our own vehicle fleet to deliver your gas cylinders. Orders will be delivered according to the Linde delivery schedule in your area. Delivery charges will apply which cover both delivery and collection of empties.
Special gas cylinder delivery
Special gases that are available to order online will be delivered the next scheduled delivery day for your area. NOTE! Other special gases are made to order and have other lead times. Please contact our customer service team on 1-833-796-3800 or your Specialty gas territory manager for more information. Delivery charges will apply which cover both delivery and collection of empties.
Equipment, accessories & safety products delivery
Orders placed online will normally be shipped to you the next day. Orders placed on Monday to Friday before 3 pm will be most often be shipped the same day. Orders outside these times and on bank holidays may take longer.
You can check the delivery status of your order in the Order History section of My Account.
If you need to update your delivery details, please log in to your account, go to "My profile" in "My Account" then select "Delivery details".
As the tab opens, you will see the option of adding new delivery address or setting the delivery addresses as default option (while ordering).
Please contact us via the contact form if you need to change an existing delviery address.
We are only able to deliver to Canadian addresses.
For Linde Gas and Equipment in The United States, please visit www.lindedirect.com
Call our toll-free number to talk to our Customer Care Team. 1 833 796-3800.
Linde does not guarantee emergency delivery. We will however try our best to ensure your continuity of supply. Linde reserves the right to charge an emergency delivery fee when appropriate.
There will be a greater chance of securing a next working day delivery if you place an order by 2 PM for gas and by 5 PM for equipment and accessories.
Please be aware that geographical restrictions will apply in locations that are a significant distance from a Linde site, and while we will make every effort to ensure your supply, next working day delivery is not always possible to secure. Next working day delivery cannot be arranged for made-to-order products. The delivery time will be quoted at the time of order.
Equipment and Accessories
In the event of unsuccessful deliveries, please contact us on 1-833-796-3800 to rearrange delivery.
Gas
Our team will rearrange the delivery for the next available delivery day in your area. If you have not received a call, then please contact us on 1-833-796-3800
Yes, you can order online and pickup at a store close to you. When you checkout, you can select that you want to pick up the order and from which store to pick it up. Please be aware that not all products are available at all stores so please wait for the confirmation from the store that your products are ready for pickup. Certain gas products are not allowed to be picked up at a retail store.
Please check your order in the My Account section, it may be a split delivery. Otherwise please contact our Customer Care Team on 1-833-796-3800 and have your order reference number available.
